Reconditioning, Service/Maintenance,
and Accessory Programs for Dycam Digital Cameras



Dycam, Inc., a pioneer in digital camera technology, is pleased to announce special programs for owners of Dycam Models 1, 3, and 4 digital cameras:

Reconditioning Program:




Cameras Included:

Dycam Models 1, 3, and 4 digital cameras



Base Service Plan:

-----1. Initial testing and recalibration of camera
-----2. Replacement (if necessary) of the two rechargeable Ni-Cad battery,
---------the Lithium battery, flash, and the flash capacitor
-----3. 2 day burn-in of camera, cleaning and repackaging for shipment



Extended Service Plan:

-----1. Includes all services under the Base Service Plan
-----2. Replace or repair any additional components




Turn Around Time:

10 working days




Warranty:

45 days for all parts except the circuit board which is 90 days



Pricing:

Base Service Plan -- $49.95
Extended Service Plan -- $79.95
Circuit Board replacement -- additional $200, non refundable

Conditions of sales:

-----1. There is no guarantee that the camera can be repaired
-----2. If camera is in need of repair beyond the Base or Extended
---------Service Plans (over 2 1/2 hours), Dycam will provide a quotation for the repairs
-----3. If camera is beyond repair, the following options are available:
-----------a. Receive a credit of non-refundable amount towards the
---------------purchase of a new digital camera from Dycam's Digital Camera Store
-----------b. Dycam will ship the defective camera back freight pre-paid


In-Warranty Service:

Customers with cameras still under warranty should contact Dycam to obtain an RMA (Return Merchandise Authorization) number. Proof of purchase will be required. The camera should then be sent to Dycam for repair with the assigned RMA number. Customers pay freight in and Dycam pays freight out.

Extended Warranty/Maintenance Program:



Duration:  One year, renewable

Type of Warranty: Parts and Labor
Repair turn-around time -- 10 working days
Pricing: $5 per camera per month

Accessories Available:


Part No. Description List Price
DY05 12VDC Automobile Adapter $15.00
DY18 Carrying Case $22.00
DY06 Laptop PC Cable, Coil-Cord, DB9 to Mini DIN8 $15.00
DY505 PC Cable, DB9 to Mini Din-8 $12.00
DY506 PC Adapter, DB9 to DB25 $ 8.00
DY516 12 VDC AC Adapter (120VAC/60Hz) $15.00
Payment Terms:

1. Credit Card:
2. FOB Chatsworth, CA USA.
3. Prices are subject to change without notice




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